Wheelchair fit — when do you know it's right vs. when you're settling?

Got my GSD’s first wheelchair last week (she has DM). Manufacturer says it fits, but she still seems uncomfortable after 20 minutes — slight head tilt, harness adjustments not helping. How do you tell the difference between ‘needs more time to adjust’ and ‘this cart actually doesn’t fit her right’? Don’t want to push through if it’s the second.